- Call conferencing solution
- Call Center – Automatic call distribution solution (ACD)
- Operator console
- Wall board for ACDs
- ACD reporting software
Private-based exchange or PBX
A PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines.
In the business environment, a hosted VoIP service could be provided by a third party (externally hosted), or “hosted” on servers inside the company using it (on premise PBX). Typically, however, hosted VoIP means a Voice over IP (VoIP) service for businesses that is provided by an outside company.
VoIP Phone Lines
VoIP enables the creation and deployment of feature-rich services that go far beyond simple IP telephony phone calls, including multimedia/video, instant messaging, web integration, and more. The potential of VoIP has reverberated throughout the industry with equipment vendors and service providers.
Hybrid VoIP System
Hybrid VoIP System combines the newest technologies to make for the ultimate phone system experience. The hybrid system uses a premise based PBX in conjunction with hosted VoIP phones. This means that even when the internet goes down, you can still use premium features such as intercom, door access and internal calls. This system also gives you cloud-based back-up redundancy, making the best out of any worst-case scenario – making sure your business stays operational.