Answers to the questions Long Island businesses ask us most about AI-powered phone systems, VoIP, PBX systems, and our service. Don’t see your question? Contact us or call 631-862-1339.

AI-powered phone features

What AI features do your business phone systems include?

Our VoIP phone systems include AI-powered call and voicemail transcription, which turns spoken words into searchable text, and automatic call tagging, which reads the tone of calls and voicemails and alerts you to upset or happy customers right away. Learn more about our AI phone systems.

How does AI call transcription work?

The phone system uses speech recognition to convert voicemails and recorded calls into written text automatically. Voicemails arrive in your email as text along with the audio file, so you can read a message in seconds instead of stopping to listen.

Can my phone system tell me when a customer is upset?

Yes. AI call tagging flags calls and voicemails from frustrated or unhappy callers and notifies you right away, so you can follow up before a small problem turns into a lost customer. Positive calls are tagged too, which makes it easy to thank happy customers or ask them for a review.

Can AI features be added to my current phone system?

It depends on the system you have today. Call us and we’ll look at your current setup and tell you the simplest way to add AI transcription and call tagging.

Phone systems, PBX and VoIP

What is a PBX?

A PBX (private branch exchange) is a business phone system that connects calls between people inside your company and lets everyone share a set of outside phone lines. It’s what gives you extensions, transfers, voicemail, hold music, and an auto attendant.

What is VoIP, and do I still need traditional phone lines?

VoIP (Voice over Internet Protocol) sends phone calls over your internet connection instead of traditional copper phone lines. Most businesses that switch to VoIP no longer need those copper lines, which usually means big monthly savings.

What’s the difference between hosted, premise-based, and hybrid phone systems?

  • Hosted VoIP: the phone system runs in the cloud and is maintained by a provider. You just plug in phones.
  • Premise-based: the PBX equipment is installed at your office and you own it.
  • Hybrid: combines an on-site PBX with hosted VoIP. If your internet goes down, you can still use internal calling, intercom, and door access, with cloud backup for added redundancy.

We install and support all three and will recommend the best fit for how your business works.

Can I keep my existing business phone numbers?

Yes. Your current numbers can be moved (ported) to your new system, and we handle the process for you.

What happens to my phones if the internet goes down?

With hosted VoIP, your phone system lives in the cloud, so it keeps running even if your office loses internet or power. Your desk phones may be offline, but incoming calls are still answered by your system. Calls can follow your normal auto attendant and go to voicemail, ring another office or location, or forward to cell phones. You choose how calls are handled, so customers can always reach you.

With a hybrid system, you also keep internal calls, intercom, and door access working in the office during an internet outage. We’ll help you plan for outages when we design your system.

Can my employees use the business phone system from home or on their cell phone?

Yes. Our softphone app turns a computer or cell phone into a business extension, and we can ship phones directly to remote employees, set up and ready to use. WiFi phones are also available for easy home setup.

How big or small a business can you support?

We design systems from a single phone up to more than 1,000 phones, for offices, medical practices, law firms, hospitality, warehouses, and more.

What kind of internet connection do I need for VoIP?

Most business internet connections handle VoIP well, but call quality depends on speed, reliability, and how your network is set up. We check your connection and network before installing so your calls sound clear from day one.

Service and support

Do you service and repair older phone systems?

Yes. We service and repair legacy systems including Avaya, AT&T, Lucent, NEC, ESI, Panasonic, Sprint Protege, Sprint K3, Tadiran, Toshiba, and Samsung.

Do you install network and phone cabling?

Yes. We’ve installed voice and data cabling for over 30 years, including Cat 5e, Cat 6 and 7, Ethernet, fiber optic, and paging cabling, with a lifetime warranty on any cables we install.

Will you train my staff on the new system?

Yes. After installation, we train your staff on the system and all of its features. Our technicians also handle the programming, so your team doesn’t have to.

Do you offer emergency support?

Yes. We offer 24-hour emergency service and support. Call 631-862-1339 or 866-VoIP-Me2 (866-864-7632).

What areas do you serve?

We’ve served businesses throughout Nassau and Suffolk County on Long Island since 1980.

How do I get a quote?

Request a quote online or call us at 631-862-1339. We’ll learn how your business uses its phones and recommend the right system.